Colis, Express, Parcel
Colis, Express, Parcel
Don't miss out! While the current focus is on digitalization and online commerce, delivery is one of the main points of customer satisfaction that is too often neglected. Delivery services are increasing in number but do not solve the common problems. Identifying the major issues encountered by delivery actors means understanding their needs to offer an optimized tool.
Expensive deliveries without optimization of shipments
Standardization of delays or losses on package deliveries
Tracking system severely lacking in precision and without the possibility of a real time tracking
Frequent loss or reception of damaged packages
Impossibility to contact the deliverers directly to organize a drop-off
Transport being one of the most polluting industry for the planet
Digitalization of a business is costly, especially for small merchants
Implementation of a delivery service requiring a significant additional investment
Offering a delivery service on a small scale is almost unreachable
Service too costly for a standardized and non-flexible offer
Impossibility to track instantly the location of the drivers to optimize its service or to evaluate its performance accurately
No centralized solution that can manage your daily challenges on a single platform
The delivery person remains the only physical contact perceived by your customer, yet often devalued and impersonal
Too many bad customer experiences without real solutions to resolve those issues
Poor transport space optimization leading to additional costs on deliveries
Inability to track deliverers and set short delivery windows for end-customers
Limited delivery options that prevent a complete offer
¼ costs essentially concentrated on last mile delivery
Single trips that do not allow you to optimize your delivery days and have a turnkey delivery forecast
Too high commission from the platforms on each delivery
Insufficient assurance on the service provided that does not protect delivery people from potential delivery problems
Mandatory shifts with no guarantee of payment for hours worked
We all had the same problems
Gaspard .T – 22 years old « I had a package delivered, it arrived on the only day of the week I was not there. I had no choice of time and no one in my place to pick it up. So, they did a return to the post office, which meant I had to pick it up several days later »
Adrien .B– 25 years old « I had a parcel delivered from Sweden, impossible for me to track the parcel coming from a foreign country and there was an error on the delivery address, the parcel had to be sent back to Sweden, and the sender had to pay a new shipment »
Léo .J- 28 years old « On my parcel tracker, the package arrived at its destination, but someone else received it for me and I don’t know who »
Camille .C– 30 years old « I can’t get a mirror delivered to complete my home decoration, I can’t buy it in store because it’s too heavy, but each delivery results in a broken package »
Claire .D- 35 years old « I like to be careful with my carbon footprint, but this always forces me to choose between speed or respect for the planet by favoring longer shipments »
Dissatisfied with the delivery standards! The STORK project was born
After 6 months locked up, Julien and Alexis were able to finalize the project. The project boards are ready, the functionalities decided, the business model too. Roger Crook, former CEO of DHL, trusted us and joined the adventure as our first investor and strategic director.
First version of our App that uberizes and improves delivery like never before. AXA trusts us and we have, after more than a year of work, our own insurance tailored to the needs of Stork
Stork takes off and makes last mile deliveries as well as full truck and plane deliveries around the world
STORK reveals its new app but also its revolutionary pro software for (e)traders, large groups and logisticians. STORK becomes the One place to Ship!
With over 25 years of experience in international leadership, this Former Global CEO of DHL Global Forwarding brings us his unique strategic and operational expertise to help us manage our start up!
Unfortunately, the traditional CEP industry has many challenges that need to be addressed. Too many constraints are given to the end-customers who should not have to be so flexible on a service they pay for. It is simple, can you imagine paying for a meal that is half served, poorly presented, or never arrives at your table? The same should be true for delivery. Too many service failures have been normalized; no delivery on weekends and holidays, no pick-up times given, delivery windows between 8am and 6pm, delays, breakages, losses… you name it. It is time to reverse the trend!
Related to my previous answer, it is time to create an optimized CEP market. What STORK has been able to visualize is that the improvement of the service requires more than just the optimization of the last mile delivery. The whole value chain must be considered, from the logistics provider to the e-merchants, small retailers, delivery companies to private individuals. If we want to offer a seamless CEP market, we need to understand the challenges of the various players, solve them, and link them to create a complementary ecosystem that is constantly improving. This is the value proposition of STORK.
By offering a solution for every actor in the market, it optimizes all the steps of the sector, something that has never been done before. In addition to being a pioneer, STORK has developed a unique technology by integrating an AI and a machine learning tool, which already makes the difference since its improvement and optimization are endless. STORK has already developed an application, a plug-in or API and a Dashboard. These tools connect individuals, merchants, delivery companies and logisticians. Its solution allows to optimize the market, to limit the pollution of the sector, to reduce the costs, therefore a cheaper offer and a traceable, personalized, and flexible service. As it develops and is commercialized, STORK could reach up to 20% of the CEP market.
When I met the founder of STORK, Julien Lenne, it clicked. He is an ambitious entrepreneur who is motivated to turn the market upside down and to finally offer a respectful and optimized process industry. In an age where innovation is essential, Julien was able to bring together all these notions in the daily life of STORK and through hard work, deliver a solution with huge potential. It was therefore obvious to join them in their project.
My 30 years of experience in the CEP sector gives me a very precise vision of the needs of the market and an understanding of the new challenges facing this industry. Today we are working hand in hand to offer a unique solution, which I would like to take and develop internationally.