Description
Тhe first phase of Stork’s development has led to creating an advanced technology capable of disrupting the delivery market. Today, our mission is to bring it to market and make Stork a major player for all prospects in the delivery industry. Therefore, we are looking for a Customer Success Manager. You will have a key role in the strategy of Stork and will be at the heart of our fast-growing project.
Objectives
We are looking for customer-obsessed, commercially-minded professional to grow Customer Success team. As a CSM, you will help our Business customers to get the most efficient use of our Storks. You’ll dive right in with customers to truly understand their needs and goals, then do everything in your power to make sure Stork Express is helping get them there. The ideal candidate is professional and articulate but not afraid to get scrappy and creative when it comes to solving problems.
You’ll have dedicated business customers, and it will be up to you to own the success of the partnership between Stork Express and those customers. We’ll be counting on you.
Missions
- Build strong relationships with our Strategic customers to become their most trusted partner.
- Work closely with our Support and technical teams to ensure customers are seeing maximum value from the partnership.
- Lead the commercial conversations related to growth and upsell opportunities, including running discovery to understand the critical KPIs, evaluation criteria, and decision process.
- Map your customer organizations and develop strategic account plans for expansion opportunities.
Build business cases and present compelling narratives about the ROI of increased Stork Express investment.
Required skills and experience
- Authentically passionate about helping our customers to grow our joint business and hit their targets.
- Comfortable strategizing and consulting with senior executives at client organizations.
- Empathetic and persuasive, with a strong mix of emotional intelligence and business savvy.
- Dependable, honest and trustworthy in your communication both internally and externally.
- You have at least 2 years of experience in the delivery industry (CEP).
- Ambitious; energized by being part of a high-performing, world class team.
- Technical enough to learn key concepts; humble enough to know when and how to pull in additional technical resources for support.
Experienced in meeting upsell goals in a SaaS customer success or account management role, preferably at a technology company.
